Internet bandwidth increase

Wireless network upgrade and improvements

Virtual desktop infrastructure pilot

Exchange server and Outlook Web Access 2013—now in place

User Services/Help Desk—help for faculty and staff

Residential Networking—help for students

Ellucian Colleague SQL conversion update

Adoption of Ellucian Recruiter

Ellucian Go—University of Redlands mobile application

Internet security—avoiding phishing

Password change process

Alertus and Bulldog Alert System

Moodle—our learning management system

Integration of library research guides into Moodle

Technology enabled classroom update

Skype-ready classrooms

Response cards (clickers) in the classroom

Document cameras in the classroom

Sustainability efforts continue with print quota

Off campus access

Spatial thinking expands with undergraduate minor

Connecting to e-mail on your smartphone

iPad loaner program for faculty

Employee update

Exchange server and Outlook Web Access 2013—now in place

In mid-August 2013, ITS upgraded the Web-based e-mail application known as Outlook Web Access (OWA) to version 2013. OWA is primarily used by faculty and staff when they are away from their office computers; for instance, when using a different computer on-campus, or when at home or traveling. OWA is also the primary e-mail application used by students, on or off-campus, to access their Redlands e-mail.

OWA 2013 has a new streamlined look. The main functions include: Mail, Calendar, People, and Tasks are now linked across the top. Further to the right, using the down arrow by your name, you can access another mailbox that you manage, and sign out. Under Options, represented by the gear icon, you can create automatic replies such as out-of-office messages. The last icon, the question mark, provides access to the online help. Help, in OWA 2013, is much improved as it now displays information specific to the function you are using.

Toward the left corner, you will find the option for creating all “new” items. Each function here is related to the option selected from the top menu. For instance, when Mail is selected, the “new mail” button appears allowing you to start a new mail message. With OWA 2013, the interface is now standardized across all of the latest versions of browsers: Internet Explorer, Firefox, Safari, and Chrome (on both PCs and Macintosh computers).

Faculty and staff seeking assistance with OWA 2013, contact User Services/Help Desk by phone at extension 8922.

User Services/Help Desk—help for faculty and staff

The User Services/Help Desk is available Monday – Friday from 8:00 a.m. to 5:00 p.m. to support faculty and staff with their computing needs. This includes the installation and support of desktop hardware, software, and peripherals on University-assigned computers.

User Services/Help Desk may be contacted by phone at extension 8922 or by e-mail at user_services@redlands.edu. Faculty and staff can also stop by the User Services/Help Desk office, located in the lower level of the Armacost Library, Room 115.

For questions regarding User Services/Help Desk, contact Christine Robitaille at extension 8320.

Residential Networking—help for students

Residential Networking (ResNet) provides technical assistance to students of University of Redlands. ResNet is available to assist students with connecting to the wireless network, gaining access to the myRedlands portal, getting e-mail on their mobile devices, and many other computing needs that students may have.

ResNet is staffed by the ResNet Manager, Enrique Castaneda, and a team of student assistants. You can contact ResNet by phone at extension 8921 or by e-mail at resnet@redlands.edu. Students can also stop by the ResNet office which is located on the lower level of the Armacost Library, Room 173.

For questions regarding ResNet, contact Enrique Castaneda at extension 8921 or Christine Robitaille at extension 8320.